DPS Hardware Warranty Policy
One-Year Limited Warranty
This warranty gives you specific legal rights. You may also have other rights that vary from one jurisdiction to another.
THE WARRANTIES GIVEN HEREIN, TOGETHER WITH ANY IMPLIED WARRANTIES COVERING THE HARDWARE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF DELIVERY TO PURCHASER.
Data Protection Solutions by ARCO (“DPS”) warrants to the Purchaser that DPS’ hardware is free from defects in workmanship or material under normal use and service. This warranty commences on the date of delivery of the hardware to the Purchaser. Any claim under the warranty must include a dated proof of purchase or invoice. In any event, DPS’ liability for defective hardware is limited to repairing or replacing the hardware.
During the warranty period, DPS agrees to repair or replace, at its sole option, without charge to Purchaser, any defective component part of the hardware. To obtain service, Purchaser must contact Technical Support to obtain a Return Merchandise Authorization (RMA) number. Return the hardware to DPS or an authorized DPS distributor in an adequate container for shipping. The postage, shipping and insurance charges incurred in shipping to DPS will be paid by Purchaser and all risk for the hardware shall remain with Purchaser until such time as DPS takes receipt of the hardware. Upon receipt, DPS will promptly repair or replace the defective unit and then return said unit to Purchaser, postage, shipping, and insurance prepaid. DPS may use reconditioned or like new parts or units, at its sole option, when repairing any hardware. Repaired products shall carry the remaining warranty period pertaining to original purchase. This warranty is contingent upon proper use of the hardware by Purchaser and does not cover: hardware or software incompatibility (covered under DPS’ 30 Days Money Back Guarantee Policy), damage due to accident, unusual physical, electrical, or electromechanical stress, neglect, misuse, failure of electric power, air conditioning, humidity control, transportation, operation with media not approved by DPS, or tampering with or altering of the hardware.
DPS’ 30 Days Money Back Guarantee Policy
DPS GUARANTEES MONEY BACK WITHIN THE 30 DAYS AFTER PURCHASE, FOR THE FOLLOWING REASONS: NOT SATISFIED WITH THE PRODUCT OR ANY HARDWARE AND SOFTWARE INCOMPATIBILITY.
DPS SHALL NOT BE LIABLE TO YOU FOR LOSS OF DATA, LOSS OF PROFITS, LOST SAVINGS, SPECIAL INDIRECTION, CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER LEGAL ACTION EVEN IF DPS OR ITS AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BROUGHT AGAINST YOU BY ANOTHER PARTY.
This warranty allocates risks of product failure between Purchaser and DPS. DPS’ hardware pricing reflects this allocation of risk and limitations of liability contained in this warranty. The warranty set forth above is in lieu of all other expressed warranties, whether oral or written. The agents, employees, distributors, and dealers of DPS are not authorized to make modifications to this warranty, or additional warranties binding on DPS. Accordingly, additional statements such as dealer advertising or presentations, whether oral or written, do not constitute warranties by DPS and should not be relied upon.
Returning the product to Data Protection Solutions by ARCO requires contacting DPS’ Technical Support to obtain a Return Merchandise Authorization (RMA) number. You must have an RMA number before returning the product to us. Ship the product back in the original container with the RMA number, name, and address on the shipping label.
Purchaser should address all matters concerning this warranty to:
Data Protection Solutions by Arco Telephone: 954-925-2688
3100 North 29th Court Facsimile: 954-925-2889
Hollywood, Florida 33020 U.S.A. Tech Support: 954-925-7347
This product is protected under U.S. Patent No. 5740397