Cisco SmartNet Contract – Everything You Need to Know
Cisco is a leading provider of networking equipment and technology solutions for businesses of all sizes. As an owner or operator of Cisco networking equipment, you are likely familiar with the importance of having an active maintenance contract in place for your devices. This is where Cisco SmartNet Contract comes into play.
But what is a Cisco SmartNet Contract, and why is it so essential for your business? In this article, we will dive in-depth into Cisco SmartNet Contract, its benefits, and how it works.
What is Cisco SmartNet Contract?
Cisco SmartNet Contract is an annual service contract offered by Cisco that provides technical support, software upgrades, and hardware replacement for Cisco equipment. It is a vital maintenance contract that helps keep your Cisco network equipment operational and up-to-date with the latest security patches and firmware releases.
The SmartNet Contract provides access to Cisco Technical Assistance Center (TAC), which is Cisco`s global support center that provides expert technical support. This support includes access to online tools, documentation, and the Cisco Knowledge Base, providing the answers and resources you need to quickly resolve technical issues.
What are the benefits of Cisco SmartNet Contract?
Here are a few of the key benefits you can expect from having a Cisco SmartNet Contract:
Access to Technical Support: Perhaps the most significant benefit of the SmartNet Contract is access to Cisco`s TAC, which provides technical support, advice, and troubleshooting assistance.
Software Upgrades: The SmartNet Contract gives you access to software upgrades and patches, which help improve device performance and security.
Hardware Replacement: The SmartNet Contract also provides access to hardware replacement. If a device fails or malfunctions, Cisco will send you a replacement device to minimize downtime and keep your network operating efficiently.
24/7 Support: Cisco`s TAC is available 24/7, so you can get the help you need whenever you need it.
How Cisco SmartNet Contract works?
The SmartNet Contract covers all Cisco products, including routers, firewalls, switches, and more. The contract term is typically for one year, and it is renewed annually. When you purchase a Cisco product, you will have the option to purchase a SmartNet Contract at the same time.
The cost of a SmartNet Contract varies depending on the level of support needed, which can range from basic to advanced. You can purchase the contract directly from Cisco, or from a Cisco partner or reseller.
Once you have a SmartNet Contract, you can access Cisco`s TAC through the Cisco website or by phone. The TAC agent will assist you in troubleshooting and identifying the issue and guide you through the resolution process.
In summary, Cisco SmartNet Contract is an essential investment for businesses of all sizes that use Cisco networking equipment. It is a comprehensive service that provides technical support, software upgrades, and hardware replacement to keep your network operating efficiently. With a SmartNet Contract, you can have peace of mind knowing that you have access to expert support whenever you need it.